service suspended

[John1547]

Switched BB from SKY to BT in early July. Sky continued to charge for BB service in August and September. I cancelled the DD and paid for the TV service for September by debit card. SKY HELP eventually acknowledged that the BB was cancelled by email on the 9th of September [removed] phonre calls from me.

Moderator Actions: Removed personal ID number

[Daniel0210]

@John1547 

Your post has been temporarily removed as you've included your unique case number on a public forum. It should return after moderation.

If your services are restricted they won’t be switched back on until any arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Also, until then, any calls to Sky will only prompt you to pay. 

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

You'll then be able to call Sky about this.