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Discussion topic: september increase

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This message was authored by: marsh12

september increase

i got a new 2 year contract for sky stream and 1 month after getting new contract ,i am now being informed that in Septemberr prices are going up by£5.71 per month,so i  contated Sky to be told that because they are losing money ,they have too do this,no where did they tell me that when i got another new 2 year contract 

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This message was authored by: MarkGoldsmith

Re: september increase

Posted by a Superuser, not a Sky employee. Find out more

@marsh12 wrote:

i got a new 2 year contract for sky stream and 1 month after getting new contract ,i am now being informed that in Septemberr prices are going up by£5.71 per month,so i  contated Sky to be told that because they are losing money ,they have too do this,no where did they tell me that when i got another new 2 year contract 


If you got your new contract around April time, you would have likely got a few months of price protection, which meant that the April price rise was postponed for a couple of months.

 

Sky doesn't and cannot randomly increase prices as it would invalidate the T&Cs that customers have subscribed to. They implement one price increase per year (usually in April in the UK) and typically postpone this price increase for a couple of months for contracts agreed upon around April time. 

Sky Stream, Sky Glass Air and Sky Broadband customer

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This message was authored by: left+inner

Re: september increase

I am the same although I am sure I didn't get notified but my bill went from £105 in September when I signed a new 2 year contract to£121 the next month. We are both old age pensionners . My husband is 93 yrs old and can't get out so the TV is vital for him. It is a disgrace. They trap you.I was told it wouldn't increase.

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