same email address used on 2 netflix accounts

[Richard_B]

Hi, i created a new sky+ account for my mother and used by email address for the account. This now means we have 2 sky+ accounts under the same email address - all ok, except for Netflix, which thinks its 1 account and so we cant both watch netflix at the same time ! I tried Netflix help but all they propose is upgrading the account. Anyone have any ideas please

[caesarome]

The easiest way to sort this out is to change the email address on your mothers account to a different one, so do you use the email as a login is is it the household/communication address ?

[Richard_B]

Thanks. I have tried that on my own account as thought that easier than confusing my mum, but I get a sky error saying can't change email try later, which I've seen others having that issue as well...

[caesarome]

Asuming this is the household address you are trying to change on your account does this link work:

https://www.sky.com/mydetails/account-info/change-email-address

[Peter24908782]

Hi Richard did you ever get this sorted ? I'm having the same problem and sky are saying it's only Netflix that can sort it and Netflix are saying the issue is for sky to sort out !! I'm just getting bounced from one to another and nobody's taking responsibility many thanks Pete