returning equipment

[Jamie215]

I have equipment to return to Sky, after  waiting six weeks for them to send me packaging I will use my own, I have several items still in their orginal boxes should I keep them like this and put them in my box

[Daniel0210]

@Jamie215 
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Jamie215]

I am returning equipment to Sky in my own packaging , I don't have a printer to produce my return label , I have been told the post office can print one but have run into a brick wall 

[caesarome]

@Jamie215 

This link should help you:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

[Jamie215]

I don't have a printer to print the return label and having no luck in getting a label printed by the post office , I was advised by sky this could be done

[caesarome]

@Jamie215 

You can so have a look at the link we have posted a few times for you.