Discussion topic: returning equipment
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Message posted on 30 Dec 2024 07:50 PM
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returning equipment
I have equipment to return to Sky, after waiting six weeks for them to send me packaging I will use my own, I have several items still in their orginal boxes should I keep them like this and put them in my box
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All Replies
Message posted on 30 Dec 2024 07:53 PM
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Re: returning equipment
@Jamie215
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband
Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
Message posted on 01 Jan 2025 07:25 PM
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Re: returning equipment
I am returning equipment to Sky in my own packaging , I don't have a printer to produce my return label , I have been told the post office can print one but have run into a brick wall
Message posted on 01 Jan 2025 07:40 PM
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Re: returning equipment
This link should help you:
https://www.sky.com/help/articles/return-tv-broadband
Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 01 Jan 2025 07:47 PM
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Re: returning equipment
I don't have a printer to print the return label and having no luck in getting a label printed by the post office , I was advised by sky this could be done
Message posted on 01 Jan 2025 07:56 PM
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Re: returning equipment
You can so have a look at the link we have posted a few times for you.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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