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Discussion topic: returning equipment

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This message was authored by: Jamie215

returning equipment

I have equipment to return to Sky, after  waiting six weeks for them to send me packaging I will use my own, I have several items still in their orginal boxes should I keep them like this and put them in my box

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This message was authored by: Daniel0210

Re: returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@Jamie215 
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


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This message was authored by: Jamie215

Re: returning equipment

I am returning equipment to Sky in my own packaging , I don't have a printer to produce my return label , I have been told the post office can print one but have run into a brick wall 

This message was authored by: caesarome

Re: returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@Jamie215 

This link should help you:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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This message was authored by: Jamie215

Re: returning equipment

I don't have a printer to print the return label and having no luck in getting a label printed by the post office , I was advised by sky this could be done

This message was authored by: caesarome

Re: returning equipment

Posted by a Superuser, not a Sky employee. Find out more

@Jamie215 

You can so have a look at the link we have posted a few times for you.

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