returnin

[andnic]

 i need to return my old broadband router as i have now cancelled my sky account.

 have received the box to send back the Qbox but got nothing for the router have now packed the router into

a box and taped it up.

can you send me by email a return lable that i can secure to the box after i printed it off and send it back with the qbox.

[Daniel0210]

@andnic 
You may be aware already but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

NOTE: Posts on here suggest in some cases Sky are not requesting the return of some Sky Q boxes (check with them if you’re unsure).

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[andnic]

i have been trying to contact sky with no succses  and now still cannot get hold of anyone about this matter.

to the custermer service is rubbish and you sould look in EEand see how they do it as have nothing but great service since joining them.

i need someone to call me and tell me whatb to do as i am not going to be responsable for paying for this item if you cannot be bothered in helping.

[Daniel0210]

@andnic 

Please read the earlier reply especially 
"You may be aware already but you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers."

The reply explains what to do. Sky won't / can't contact you based on your post. Your Community username isn't linked to any Sky accounts you may have, so no one knows who you are anyway.