refund request

[Sca-26]

My plan has come to an end, and I have been incorrectly charged a new amount. I am in the process of switching to another company.
How do I get my refund?

[PandJ2020 · Accepted solution]

Switching what services?  You will be billed until the services are cancelled.

(your 'plan' coming to an end simply means that discounts are no longer applied)

[Sca-26]

Internet-only service

[PandJ2020]

Then when your switch is complete, Sky will be notified and the next bill will generate a credit back to cessation.

Refunds usually take 6 weeks from cessation but you may wish to chase Sky once the credit is showing on your account.