refund for closed broadband account

[jacki7919]

How do i go about getting a refund for credit on a closed broadband account or is there a way to transfer the credit to my tv account please

[GD1]

@jacki7919  If the TV account is Sky Glass/Stream they don't transfer it, if you wish the community can escalate the post to the Community Messaging Team.

[jacki7919]

yes please

[Daniel0210]

@jacki7919 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

[caesarome]

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@jacki7919 wrote:

yes please

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@jacki7919 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Lisa-P1987 · Accepted solution]

Thanks for escalating this. We’ve sent jacki7919  an invite to chat.