really bad service

[Confusedmuchas]

good luck to anyone trying to sort an issue with sky, disgusting service, its got to be the worst company ever, i have ever come accross!!!! my monthly bill was higher every month and panicked so cancelled direct debit, i thought i finally got it sorted after 2 hrs on the phone even making a payment and they still cut all of my services off and still no info on why my monthly bills were sky rocketing every month going up

[Daniel0210]

@Confusedmuchas 
Unless you’ve recently changed your subscription, prices go up for either the annual price increase (April in the UK) or when your discounts have ended (or a combination of the two).

Cancelling your payment method was the worse thing you could have done. 

If your services are now restricted Sky won’t reinstate services until you’ve paid what they believe is owed and set up a new continuous payment method.

If your payment is two or more weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56 days or more Sky can fully terminate your subscription. Any calls to Sky will only prompt you to make a payment.

Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant, in fact any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Confusedmuchas]

ive paid this and done all of this still no services

[GD1]

@Confusedmuchas  I also don't believe your bills will be going up "Every month" as you state, if discounts ended these may end over a period of a couple of months, there is also the Anual price rise in April to factor in.

[Daniel0210]

@Confusedmuchas 

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@Daniel0210 wrote:

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant

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[Confusedmuchas]

its so bad that, the agreement we came to and even received emails from

sky confirming this, they are now saying this is not on the system, the whole system needs an overhaul bcos this one just makes me want to cancel everything with sky, its so unfuriating, what makes me laugh is after trying to sort all

of this out they had the audacity to try and charge me a £10

admin fee, i mean seriously

[Daniel0210]

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@Confusedmuchas wrote:

they had the audacity to try and charge me a £10

admin fee, i mean seriously

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@Confusedmuchas 

That was possibly a late payment fee for cancelling your payment method and being late paying. Admin fees of £10 are common place when renewing or changing your subscription.

[Confusedmuchas]

it takes away the whole

principle though, its ludicrous, ive learnt there is no loyalty at all being a loyal customer with sky, the only real winners are if you are a new customer!! i wont change my mind how i feel on this, or be persuaded otherwise, i know what i have experienced over the last few days nothing but stress and frustration, and on top of that i work from

home so lost 2 days fee as a result putting aside the multiple phone call costs, [removed] 

Moderator Notes: removed campaigning content

[PandJ2020]

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@Confusedmuchas wrote:

the only real winners are if you are a new customer!! i wont change my mind how i feel on this, or be persuaded otherwise

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I don't think anyone disagrees with you here...  Most telecoms providers lure you in with introductory discounts and then *bam*