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Discussion topic: potential phishing text messages

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This message was authored by: NG6712

potential phishing text messages

Hi,

 

On 27th Jan I received a text from DPD UK saying that they would deliver my SKY parcel that day. Firstly I wasn't expecting one, but then I also didn't receive one. Then yesterday (8th Feb) I got a message saying the following from SKY

"Hi. We tried to take payment for your Sky Streaming subscription from your bank but weren't successful. We will try again 10 days after your original due date. Please make sure funds are available to keep your service active. For more info, visit sky.com. A late subscription fee of £10.00 might be added to your acount." 

I haven't clicked on links in either text as it could potentially be phishing. But I wonder if someone has either intentionally or unintentionally connected my phone number to their new account? I haven't signed up to Sky, so I have no reason to expect these messages.

Thanks so much for your help.

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This message was authored by: GD1

Re: potential phishing text messages

Posted by a Superuser, not a Sky employee. Find out more

@NG6712  It is possible someone has provided an incorrect mobile number to Sky, one thing to check is if a Direct Debit is setup against your bank account, reason for this is to ensure no one has signed up using your details (always best to check and rule out such activity).

 

Do these texts name a customer at all?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: NG6712

Re: potential phishing text messages

Okay thanks, I can't see any direct debits set up. Is there a way to disconnect my number from that account? Do you know who should contact? Thanks so much

This message was authored by: GD1

Re: potential phishing text messages

Posted by a Superuser, not a Sky employee. Find out more

@NG6712  As you're not the account holder you won't be able to ask Sky to remove the number, it is possible the account holder will realise they have provided an incorrect number and rectify it, but other than that there isn't much you can do.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, VM 1 Gig Broadband, Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: NG6712

Re: potential phishing text messages

Okay thanks so much for your help

This message was authored by: Rubymac99

Re: potential phishing text messages

I never got such email.i have new email address now.

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