paper bills

[F15tofer]

I have just updated my sky account and in the summary e mail that follows see that i am being charged £1.75 for paper bills that i have "asked for" - but have never actually received in the last 5 years or so ??

Is any one else actually seeing or paying this ? 

In settings - communication by post is switched / selected OFF !  

Question is - is it an actual charge as i dont see it summarised in any previous bills ??  

[caesarome]

What is your paper bill setting set at here:

https://www.sky.com/myaccount/bill/paperless-billing

[F15tofer]

My paperless bill setting is ON -

meaning i dont receive paper bills, and therefore should not be charged 

[caesarome]

I'm not sure they can help but but to get you some help with this I have alerted Sky's messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to F15tofer.

[Lisa-P1987]

Thanks for chatting to us @F15tofer . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks