paid i

[Dinesy91]

why is my services not on when ive paid my bill

[Daniel0210]

@Dinesy91 

Were they restricted due to a late / missed payment?

Sky won’t reinstate restricted services until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

Restrictions of services are because of a missed payment, are automatically applied and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Dinesy91]

yea i paid the oustanding balance but it still is not on 

[Dinesy91]

hello 

this is not on when i have paid my bill

[Mark39]

@Dinesy91 re-setup your monthly direct debit or card payment?

[Dinesy91]

ive done all this 

[Mark39]

You might just need to wait for your payment to be cleared.

[Dinesy91]

what is a phone number for sky cant find any contact details 

[Mark39]

The forum doesn't allow phone numbers to be posted. It's unlikely Sky will speak to you anyway while your services are restricted. 

[Daniel0210]

@Dinesy91 

Just in case you weren't aware you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

Now that you've paid your bill and set up another payment method you'll have to wait for the funds to land in Skys account. This won't happen now until at least Monday as payments aren't processed at a weekend.