@andrea101 If the old account is in the name of your ex and at the same address as that of the one you want to sign up at, then your ex has to either cancel or transfer out there account before you can sign up yourself
further in addition because you have brought a second hand tv you do have to phone up as detailed on the link below it cannot be done online but the above has to be done first
https://www.sky.com/help/articles/buying-sky-glass-second-hand
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