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Discussion topic: new order . they took £5 during process why?

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This message was authored by: shez1999

Message posted on ‎26 Nov 2025 09:14 AM

new order . they took £5 during process why?

so while placing new order it clearly said free delivery of router.. but in final page they still charged me £5 but didnt specify what its for? i did try to get through to someone via char but these days the bots wont let that happen
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Avatar for caesarome
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Message posted on ‎26 Nov 2025 09:34 AM

Re: new order . they took £5 during process why?

Posted by a Superuser, not a Sky employee. Find out more

@shez1999 

Has the £5 been credited back on what will be your next bill, if not then you will have to stay on the line for as long as you can.

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Message posted on ‎26 Nov 2025 10:27 AM

Re: new order . they took £5 during process why?

Posted by a Superuser, not a Sky employee. Find out more

Hi @shez1999   Probably just an admin fee, normally £10!

Welcome to the Sky Community Forum

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