myhelprequest.sky.com

[Jenny152]

I've got issues with my sky hub. I've used the agent chat, and apparently they've escalated it to the tech team for a call back to me. I've had a message saying that there has been an updated to my request, "To view this go to https://myhelprequests.sky.com and view number XXXXXXXXX", however, whenever I type that into the browser as it is not a link I can click, it just loops me back into the orifginal message and I've no idea when I'm getting a call back.

There is no error message, it just sends me into a loop.

Does anyone know how long it takes as my hub has stopped working and I WFH full time (having to use hotspot currently, not ideal)

[GD1 · Accepted solution]

@Jenny152  I'm afraid no one here  can give you timescales, however if your hub itself has stopped working Sky would need to send a replacement, unfortunately working from home does not give your issue any greater priority as you're using a domestic broadband service.