my first payment has not direct debited

[Suleman8906]

my first bill has not been taken out from sky and now showing my first bill is overdue. I already set up my direct debit details.

[Mark39]

When did you set up the direct debit? There may not have been sufficient time for the instructions to have been passed to your bank. I'd recommend not making a manual payment unless Sky specifically ask you to.

[Suleman8906]

I was just reading about late payments and able to know that sky will deduct extra 5 pounds surchage for late bill payment. 

[caesarome]

@Suleman8906 

What date was your first bill due to be taken on and do you have the funds to cover it ?

[Suleman8906]

My due date was 2nd of october. yess Ive enough funds in my account to cover the bill.

[caesarome]

I would leave it for now and if it hasn't been taken by tomorrow afternoon then I would give Sky a call about it.

[Suleman8906]

Thank You👍

[Suleman8906]

Hi, my bill still not deducted from my bank account.

[caesarome]

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@caesarome wrote:

if it hasn't been taken by tomorrow afternoon then I would give Sky a call about it.

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[Tom-W19]

Hi @Suleman8906 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147