minibox return

[kev170]

Sky sent me a returns package and promised an email which would advise the equipment to return. Does anyone know what Sky needs back as no email  has arrived?

[Daniel0210 · Accepted solution]

@kev170 

They should contact you and tell you what they are expecting back. In terms of Sky Q, it's the main box, any mini boxes, remotes, power leads although it woukd seem Sky are not requesting the return of all main boxes.

From Skys own link

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment 

What to return

We'll send you texts, emails, or letters to let you know exactly what you need to return.

Cancelling Sky Q? You might be asked to return any:

• Sky Q boxes (including Sky Q 1TB box, Sky @ 1TB UHD box, Sky Q 2TB box)
• Sky Q Mini box
• Sky Q remote(s), cables and any other accessories that were provided with your install
• Sky boosters (if you don't have or aren't keeping Sky Broadband).

Cancelling Sky Broadband & Talk? You might be asked to return any:

• Sky hub
• Sky boosters (if you don't have or aren't keeping Sky Q).
• Sky Max Pods.

[caesarome]

@kev170 

What services have you cancelled and what shows here for you:

https://www.sky.com/ordertracking