making a payment

[kb701]

i am trying to make a payment online , i get as far as approving in my banking app and the. the payment goes no further. 

i have had contact from the fraud dept as i had tried 3 times and they blocked it. 

they are saying the problems are sky side 

[kb701]

is there a telephone number i can contact someone on 

[Daniel0210]

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@kb701 wrote:

i am trying to make a payment online 

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@kb701 

Why? 

You should have a direct debit or continuous card payment set up as per the T's and C's you've previously agreed to so there's no need to make a manual payment unless Sky have requested one (ie: your services were restricted).

[caesarome]

@kb701 

Are you trying to make a payment against a credit agreement but that apart there should be no need to make one as you should have something in place like a credit/debit card or a direct debit so Sky can take it from you automatically each month.

[kb701]

i need to make the one off payment. 

[kb701]

i just need a telephone number tk speak to someone. 

[Daniel0210]

@kb701 

Against a credit agreement?

[kb701]

i want to pay monthly sky bill as the direct debit was cancelled in error and now then have restricted my services. 

i have tried all afternoon to make the payment but it's not going through. 

I approve in my banking app but then it does not go through to sky 

[Daniel0210]

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@kb701 wrote:

and now then have restricted my services. 

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@kb701 
If your services have been restricted it will almost certainly be because of a missed payment. Sky won’t reinstate them until you’ve paid what you owe and you’ve also set up a new continuous payment method.

Until you’ve done this any calls to Sky will only prompt you to pay.

Restrictions of services are automatic and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment .

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[kb701]

ok i gave done that reset the direct debit and tried to make the payment on line using the app but it's not going through. i have spoke with my bank and the error is at sky. i just want a telephone number to call them and speak to them i. person. 

[Daniel0210]

@kb701 

You may not get through if services are restricted as mentioned earlier.

Try calling Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn't allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

[MightyQuinn]

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@kb701 wrote:

is there a telephone number i can contact someone on 

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Hi @kb701   We are not avoiding giving you a telephone number, they are simply blocked on this community.