latest bill

[miriansss]

• Hi, i've paid the amount of £46 on the 1st of November and that was the latest bill, but still shows as 'payment not received', I've checked my bank account and the payment has gone through.

[PandJ2020]

Why are you making manual payments?  Most such payments are logged as a credit against next month's bill if the automated collection is in progress.

[miriansss]

I've always paid by manual payments. 

[PandJ2020]

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@miriansss wrote:

I've always paid by manual payments. 

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That's not what the contract stipulates but I suspect the payment is simply being processed and will clear soon.

[caesarome]

The chances are you have a credit on your account due to making this manual payment as it really is pointless doing this.