We recommend You all check you Bank charges and agreements.

[99stevert99]

Sirs,
Around the end of October 2023 I call Sky hope in to reduce our monthly outlay as we are both over 70 years of age and non working, in short we were offered a package that included a new TV that we would pay off monthly and the monthly bill was still under our £100 target, this was to be 18 months, it seems to be a good deal, we have to wait for all the agreement to be read out , we would not be required to sign anything , we were not told of the requirement to visit our mySky account to get important messages or that the TV cost was in fact £922.00 and was to be paid over 4 years not 18 months, no way would we have agreed to this, second complaint this was only found when we started to look into monthly charging due to the end of broadband contract, we also found without warning in May this year our bill was split into TV and Broadband from one bill which had a £100 alarm in our Bank giving us a message each month when it got to £104 what we did not see as the now second charge increasing from the split in May from £5.24 , £27.00 , £46.76 to £57.05 in August now paying £57.02 for an average broadband, and why was Netflix premium added to our billing there's just the two of us here I also cancelled Ultra HD & Dolby just 2 weeks after it started as we could not tell any différance, we are now getting the same B.B for just £22 and are looking at where to go with TV, after more than 26 years with Sky I am ashamed to say we do not trust Sky anymore.

[PandJ2020]

The 18 months would be the discounted period for the subscription services and not the TV itself.  (Which would be a longer term - this information should have been made clear and the documentation provided to agree to)

As we're other customers here we obviously have no way or knowing what was discussed etc. but you could log a complaint but I not believe the voice recordings will have been retained that long.

[Daniel0210]

@99stevert99 

Staff can only listen back on calls from the previous 12 months (changed in August 2024).

[TimmyBGood]

---

@99stevert99 wrote:

the TV cost was in fact £922.00 and was to be paid over 4 years not 18 months

---

The repayment period of the unsecured personal loan used to purchase a Sky Glass television set is either two or four years: the latter option is obviously half the monthly amount for twice as long.  That's been the case since Glass launched in 2021, and the total price is the same whichever option was chosen.

Whether a Gen 1 Glass was actually ever worth over £900 is a rather different topic.

In 2023 the discounted minimum term of the content subscription would have been 18 months: this is now 24 months.

[99stevert99]

Sorry my point seems to be they need to be up front and make it clear, its should not be about getting max sales, more training less pressure to sale, would love to hear the recording they say they make for training. 

[MightyQuinn]

---

@99stevert99 wrote:

about getting max sales. 

---

Hi @99stevert99  Isn't that the definition of business to maximise profits.

[2muchTV]

@99stevert99 sorry that you feel Sky cannot be trusted. 

I am a fellow customer like yourself, and would always suggest you check agreements and bank charges with any company you sign up with, not just Sky. Although you contend that the Glass loan was over 48 months and not 18 as you believed you agreed, that would have been made clear in the agreement that was sent and/or in the MySky app. 

Part of the reason I am leaving Sky is because I detest haggling/ negotiating price at the end of a discount period, and I am also wary of contracts over 12 months. 

The Glass TV belongs to you, but I would suggest taking advice as to how it can be used for future use if you decided to end all Sky viewing subscriptions.