incorrect billing

[robert221]

Having left sky braodband 3 months ago i have reived a bill from them for a outstanding ballance. Having had that rarest of things (a conversation with a human) i have clear proof that i have paid all outstanding costs.  

Q1 Why have you blilled me 3 months after i left with a clean balance sheet

Q2 why is you custermer service none exsistant.

Until i have coresponadance from sky on this no request with clear evidence that i still have a outstanding bill no monies will be paid

[PandJ2020]

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@robert221 wrote:

Until i have coresponadance from sky on this no request with clear evidence that i still have a outstanding bill no monies will be paid

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You are not contacting Sky here - this is a customer-led help forum.

Does your account show an outstanding balance?  Perhaps there were charges after your cessation, e.g. failure to return hardware charges?

[robert221]

All in good order nothing outstanding  on bills

and all kit returned in good order and on time

[caesarome]

@robert221 

So your bill shows a £0.00 balance and they haven't issued a non return charge which can and does happen even if the kit has been returned ?