how to chat to an online agent?

[Leebo]

Is there a freephone number for what my problem is I missed a payment end got restricted .but I phoned and agreed double payment this month and they put it back on yesterday but I've woke to the sky tv being restricted I need to chat to sort it out 😀

[Daniel0210]

@Leebo 
Sky won’t reinstate restricted services until the arrears have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Service restrictions are because of a missed payment, they are automatically applied and Skys agents can’t override the process, even if you’re told otherwise. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well and if you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

[Leebo]

It was reinstated on Wednesday after I spoke with customer service. Then it went off yesterday internet is still active i just need an online chat with an agent but no idea how too.

[PandJ2020 · Accepted solution]

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@Leebo wrote:

It was reinstated on Wednesday after I spoke with customer service. Then it went off yesterday internet is still active i just need an online chat with an agent but no idea how too.

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The restriction process is automatic and agents cannot generally stop it (even after saying they can).

Can't you call again like you did last time?  There is no freephone number.

Some people have reported having their services restored but it's not guaranteed.  I can get the chat from here: https://www.sky.com/help/articles/cancel-sky-tv

click on 'no, I need more help'.

[Mark39]

@Leebo there's a chat option via the 'still need help' and 'prefer to get in touch' buttons here that you could try. Whether or not an adviser will be able to help you, I don't know: https://www.sky.com/help/your-account/account-my-bills-and-payments/difficulty-paying/difficulty-pay...