how to chat to an online agent?

[Dom69]

Would like to online chat to agent!

Moderator notes: edited title

[caesarome]

@Dom69 

We are customers here but might be able to help so what is your issue ?

[Louise_M]

Hi there

I can't find the link to reclaim the early termination fee from my previous provider. Does anyone know where it is?

Thanks

[SKY1992bf]

@Louise_M  Once you have settled the bill with your previous provider first, This link explains how to apply for switch credit

https://www.sky.com/help/articles/switching-credit-offer?DCMP=dmc-skycom:na_switch_credit#M1014

Note switch credit is limited to £100 per service (service = tv or broadband)

the documents that need to be sent in pdf are a copy of your final bill clearly and separately identifying the termination charges and a copy of the statement showing it's been paid

[Louise_M]

Thanks very much

I was aware it was £100 - luckily there is not much difference for me to pay!

[ThomasScott]

Hello

What is the price for the internet and minimal TV

[Daniel0210]

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@ThomasScott wrote:

Hello

What is the price for the internet and minimal TV

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@ThomasScott 

Contrary to the misleading thread title you aren’t contacting Sky Customer Services on here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

The best discounts are usually available by calling Sky and negotiating your initial 24 month subscription. 

[SKY1992bf]

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@ThomasScott wrote:

Hello

What is the price for the internet and minimal TV

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@ThomasScott  Please be aware despite the thread name your not communicating with sky directly by posting here as we're just fellow customers 

all pricing is available on the sky website 

[Daniel0210]

@SKY1992bf 

I've requested the thread title be amended. 

[MrRichAllen1976]

@SKY1992bf I hate to be pedantic but your equals you're, sorry but I hate when people get simple grammar wrong.

[Daniel0210]

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@MrRichAllen1976 wrote:

@SKY1992bf I hate to be pedantic but your equals you're, sorry but I hate when people get simple grammar wrong.

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@MrRichAllen1976 

What? Your post doesn't make sense. 

[MrRichAllen1976]

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@Daniel0210 wrote:

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@MrRichAllen1976 wrote:

@SKY1992bf I hate to be pedantic but your equals you're, sorry but I hate when people get simple grammar wrong.

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@MrRichAllen1976 

What? Your post doesn't make sense. 

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Please be aware despite the thread name your not communicating with sky directly by posting here as we're just fellow customers.

I was referring to the above post from the OP.

[Daniel0210]

@MrRichAllen1976 

I'm sure the intended recipient got the meaning. Your or you're, it doesn't really matter. 

[Leebo]

How can I speak online to a sky agent 

[Daniel0210]

@Leebo 

Is your issue something we can help with?

If not these are the current methods for contacting Sky, and depending on the issue some will be more appropriate than others …

🟢 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers but official numbers to Sky from the UK are 03 numbers which are usually inclusive from non Sky phones.

All calls will start automated (aka ‘the bot’) which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and sometimes saying nothing when asked the reason for the call helps being put in the queue for an agent.

🟢online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟢Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟢Social Media You can also get in touch via the messaging services on Facebook or Instagram, (links at the bottom of the forum page).

🟡Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of any link is showing the correct flag and change if required. The Sky Ireland phone lines have different operating hours to the UK and are closed at a weekend.