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Discussion topic: fraud on account

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This message was authored by ALEXGILL This message was authored by: ALEXGILL

fraud on account

ive been called from number +44 20 4

telling me account is half price from next month  tv/broadband and phone,  my password had been changed on my account also

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This message was authored by GD1 This message was authored by: GD1

Re: fraud on account

Posted by a Superuser, not a Sky employee. Find out more

@ALEXGILL  Did you give them any info over the phone as this was likely a scam caller.

 

You will need to call Sky to secure your account  with a telephone password.

 

You can chage the password on your Sky online account assuming your e ail address has not been changed by the scammers https://skyid.sky.com/resetpassword/

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: fraud on account

Posted by a Superuser, not a Sky employee. Find out more

Also see here: https://www.sky.com/help/articles/account-takeover

 

If it's quite likely an expensive phone will now arrive and the scammers will try and collect it.

 

If any such unexpected phone arrives then ensure you only return it to Sky after speaking to them.

I am just another Sky customer and my views are my own
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