ending of contract

[steveradford]

my contract ends in april, i have given the required 31days notice, why does my account show estimated payments for may and june ? TIA.

[PandJ2020]

Have you had confirmation of cancellation?

[SKY1992bf · Accepted solution]

@steveradford  Billing doesn't stop until your termination date has elapsed and continues as normal 

any bills generated on or before your termination date must be paid as normal with a corresponding credit for days beyond termination date applied to what would have been the next available bill after termination date 

[steveradford]

yes notice acknowledged by sky, but my account shows estimated billing for may and june

[caesarome]

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@steveradford wrote:

my contract ends in april, i have given the required 31days notice

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Because at present you are still a Sky customer so billing and future billing continues as normal until you have left then any overpayment will appear as a credit that can be refunded to you.

[Chalk+Serpent]

It shouldn't do, I gave my notice yesterday and my future billing changed straight away. I was told it could take up to 48 hours though. Did you get an email confirming the cancellation and end date? If not chase Sky.

[SKY1992bf]

@Chalk+Serpent  Depends what sky platform a customer uses