0

Discussion topic: customer service

Reply
This message was authored by: unhappy1973

customer service

why cant i speak to a human only messageing or ai bots i have tried 5 different numbers i work nights so i can try from 10am i try all day till i goto work and never get a human being why is the next stage is it getting in contact with ofcom?

 

Reply

All Replies

This message was authored by: Daniel0210

Re: customer service

Posted by a Superuser, not a Sky employee. Find out more

@unhappy1973 
To call Sky dial 150 (free) from a Sky Talk landline or a Sky mobile. Alternatively use this link…
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ leading to a number starting 0333.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ to see a dedicated ROI number. (Customer Services in the ROI are not open at weekends).

The posting of full phone numbers isn’t permitted on the forum.

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: caesarome

Re: customer service

Posted by a Superuser, not a Sky employee. Find out more

@unhappy1973 

Just stay on the line and say nothing if asked any questions by the bot.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by: MightyQuinn

Re: customer service

Posted by a Superuser, not a Sky employee. Find out more

@unhappy1973 wrote:

next stage is it getting in contact with ofcom?


Hi @unhappy1973   You will need to wait 8 weeks or receive a deadlock letter from raising a complaint before Ofcom will talk to you.

https://www.sky.com/help/articles/how-to-make-a-complaint

Reply