Leaving Sky for being awful, how do I get them to send me the packaging to return thei terrible equ?

[Anonymous]

As above.

Thank goodness I'm leaving Sky. Awful prices, awful service provision, even worse customer service. 

I want to return their junk as per their policy. 

[Daniel0210]

@Anonymous 
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 31 days for Sky Q and 14 days for Broadband) for any loaned equipment they are expecting back. Sky may not ask for older hubs back such as the Sky Q hub.

If the arrival of packaging is delayed, lost or damaged on arrival it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[Anonymous]

That's not what sky has said.

[Daniel0210]

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@Anonymous wrote:

That's not what sky has said.

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@Anonymous 

As I wasn't privy to that conversation I can't comment on what you may have been told. 

[Anonymous]

Well, then can someone please give me the right information [removed]. Thanks. 

I just want someone FROM SKY to confirm how to return their [removed] equipment please.

moderator actions: removed inappropriate comments

[Daniel0210]

@Anonymous 

The information I've provided is correct. If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services. Sky won't reply to you on here. 

[Anonymous]

This is such a waste of time. 

It's a pointless forum. Man, even as a customer going out the door, sky manages to suprise you with new ways of being difficult and unhelpful, while paying them for the privilege.

Never again. Daniel, you've lost sky a customer. Keep up the good work LOL

[Anonymous]

Also, you don't know what information sky has provided me - how can you tell me that it was correct?. What are you on about??

[Mark39]

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@Anonymous wrote:

Well, then can someone please give me the right information and not some sky non employee stalking the sky forums pretending to be an agent of the company. Thanks. 

I just want someone FROM SKY to confirm how to return their junk equipment please.

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Someone FROM SKY is unlikely to reply here, but by all means give them another call. Or tell us what they told you and we might be able to shed some light on it.

[Daniel0210]

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@Anonymous wrote:

Never again. Daniel, you've lost sky a customer. Keep up the good work LOL

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@Anonymous 

I have? Ah well.

The information I provided in post 2 above is correct. 

[MightyQuinn]

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@Anonymous wrote:

I just want someone FROM SKY 

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Hi @Anonymous   Just in case you are in any doubt who you are communications with, please see Welcome to the Sky Community below. This is a community of other customers, not Sky

[daveNOS]

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@Anonymous wrote:

Well, then can someone please give me the right information and not some sky non employee stalking the sky forums pretending to be an agent of the company. Thanks. 

I just want someone FROM SKY to confirm how to return their junk equipment please.

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@Anonymous Nobody has pretended to be an agent of the company here, the information posted is correct , it has been the procedure ever since Sky Q was available.

If you where told different by a Sky employee then you will  have to call Sky to confirm what you where told.

No one employed by Sky will contact you based on your post here.