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Discussion topic: contract ended

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This message was authored by: Shortie2

contract ended

I have been charged way too much last month and this month so i contacted sky to ask why and they said my contact had run out, So why did'nt you contact me instead they just let me carry on paying the full amount.

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This message was authored by: Daniel0210

Re: contract ended

Posted by a Superuser, not a Sky employee. Find out more

@Shortie2 

That's normal. Sky will have told you when the discount (not your contract) is ending when you took it out. You aren't necessarily contacted again. 

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
This message was authored by: MightyQuinn

Re: contract ended

Posted by a Superuser, not a Sky employee. Find out more

@Shortie2 wrote:

So why did'nt you contact me


Hi @Shortie2   Not us, we are just other customers. Please see Welcome below. I'm afraid that Sky only tell you when your minimum term (not contract) will run out when the minimum term started. We all agree, it would be nice to receive a reminder, but then again they want to extract as much money as possible from you.

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