closed sky account and credit not refunded as promised

[Daniel0210]

@Jay1828  

And is it showing as a credit on your Sky account? 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[AROSE88]

I'm still waiting for an account refund from October 2024.

Been through the text message service and was promised a refund in three days, that was around a month ago and still nothing.

Any help please?

[Daniel0210]

@AROSE88 
If your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

[AROSE88]

Hello,

Yes, I don't think my payment method is still active so if you can please escalate to the Messaging Team who can re-set my payment method. 

Thanks

[Daniel0210]

@AROSE88 

before we can escalate it to Sky please confirm in your reply it’s still currently showing as a credit on your Sky account 

[Mark39]

@AROSE88 you can do that yourself, via the Bills section of your online account.

[AROSE88]

Yes, it is still showing as a credit in my account.

[Daniel0210]

@AROSE88 

To see if they can help you I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014