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This discussion topic has been answered Discussion topic: cancelling

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Avatar for GeorginaBaskett
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Message posted on ‎11 Dec 2025 01:48 PM

cancelling

Hi i'm due an engineer to come and install broadband to tomorrow. there has been a huge change in circumstances. 

i would like to cancel all of this 

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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎11 Dec 2025 02:03 PM

Re: cancelling

Posted by a Superuser, not a Sky employee. Find out more

@GeorginaBaskett 

Just be aware that any cancellation of an engineer appointment at this late notice is likely to result in a charge of £25. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR

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Avatar for martswain
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Message posted on ‎11 Dec 2025 01:53 PM

Re: cancelling

Only one option, call Sky as soon as possible.

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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210 Answer

Message posted on ‎11 Dec 2025 02:03 PM

Re: cancelling

Posted by a Superuser, not a Sky employee. Find out more

@GeorginaBaskett 

Just be aware that any cancellation of an engineer appointment at this late notice is likely to result in a charge of £25. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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This message was authored by: GeorginaBaskett

Message posted on ‎11 Dec 2025 02:24 PM

Re: cancelling

I understand but the property i was moving into has now been condemned and can no longer able to move in there 

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This message was authored by: Daniel0210

Message posted on ‎11 Dec 2025 02:26 PM

Re: cancelling

Posted by a Superuser, not a Sky employee. Find out more

@GeorginaBaskett 

You'll have to tell Sky that and hope they don't apply the charge.

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
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