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Discussion topic: cancelled account

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This message was authored by tam69 This message was authored by: tam69

cancelled account

hi i have been in hospital this last three months just got home on sunday 03/03/2024 and find my sky stream has been cancelled and they have put debt collectors to recover money owed the problem is i want my account reinstated and pay the money owing but i have no idea about to sort this out


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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: cancelled account

Posted by a Superuser, not a Sky employee. Find out more

@tam69 wrote:

hi i have been in hospital this last three months just got home on sunday 03/03/2024 and find my sky stream has been cancelled and they have put debt collectors to recover money owed the problem is i want my account reinstated and pay the money owing but i have no idea about to sort this out


Hi @tam69 unfortunately Skys policy in this is exactly that, if bills are unpaid for 2 months they reserve the right to terminate the contract and will pass the debt your to a debt collector.

 

You will need to contact the debt collection agency to pay the debt. I guess at this stage you could try phoning Sky and see if they are willing to allow you to take out a new contract.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith Answer

Re: cancelled account

Posted by a Superuser, not a Sky employee. Find out more

@tam69 wrote:

hi i have been in hospital this last three months just got home on sunday 03/03/2024 and find my sky stream has been cancelled and they have put debt collectors to recover money owed the problem is i want my account reinstated and pay the money owing but i have no idea about to sort this out


Hi @tam69 unfortunately Skys policy in this is exactly that, if bills are unpaid for 2 months they reserve the right to terminate the contract and will pass the debt your to a debt collector.

 

You will need to contact the debt collection agency to pay the debt. I guess at this stage you could try phoning Sky and see if they are willing to allow you to take out a new contract.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue


Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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