cancellation

[Mia143]

I moved out on the 5th July. I read T&Cs when I signed the contract. I did not have 31 day notice period. I had to move very suddenly, so there's no notice I could have given SKY. I explained this to the SKY rep as I tried to take my broadband with me but the SKY representative stated they can't offer the same services so will cancel it for me. 6 days later I called back to check on the status of my cancellation and they stated I still have to pay 2 weeks of broadband that they were unable to provide. 

Why am I paying £29 for services they cannot provide. Im not living in my previous property, my bill comes out on the 14th July so why do I have to pay the JUL-AUG bill they are telling me I have to pay. I cannot cancel my direct debit or this will affect my credit score. The previous sky rep also fed me the wrong information or the new rep was holding my bank account hostage ! 

[caesarome]

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@Mia143 wrote:

my bill comes out on the 14th July

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This bill would have been created on the 1st July so when you were still at your address so it can't be cancelled so it has to be paid and then that payment should appear as a credit so can be refunded to you so when you see the credit post back on here as we can help to speed the refund process up for you otherwise you are looking at 6 weeks before the credit is automatically refunded back to you.

You also have to give 14 days notice to cancelled broadband and talk.