broadband credit refund

[AnnieDee1]

I cancelled my broadband , but they still billed me on Sept 1st , today my bill says £72.48 in credit , and that it will go towards my next bill, but I won't have any more broadband bills. How do I get this refunded to me now ? 

By the way when I cancelled Sky TV at the same time , I didn't have this issue., they adjusted straight away. Broadband were a nightmare , and it took me several calls and chats to get the cancellation actioned in the first place. 

[caesarome]

@AnnieDee1 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295