bordband contract wrong price

[Benkam]

I called customer service last week. my plan is confirmed £20 boardband during black Friday period by operation on Nov 2022. The customer service promised to check the case seriously and return call to me on last Wed/Thursday. I am asking to hold the bill and feedback ASAP.

[caesarome]

It is best if you chase this up with Sky if you believe your price is incorrect. Bear in mind that if you are in the UK there are some prices increases due soon which you might see on your future bills.

[Livelife]

Once again Sky cant get it right. New broadband suppose to be installed 16 December 2022. No one came out. Then on 4th Janaury engineer came out but couldn't finish the installation. Eventually sorted on 16th January 2023. Was told i am getting auto compensation, but it will take 30 days to activate. Bill should be £23.00 taken £44.50. About 15 emails to customer support to tell them its Not £44.50 and under no circumstances is this yo be taken out of my account only for it to be taken. Ring sky up on hold for ages, and I have other things to do with my day. So emailed and still no one at Sky can get My bill correct.

[Daniel0210]

@Livelife 

Sky don't use email as a general method of communication so that may explain any lack of response. See this link re auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

It's applied 30 days after the fault has been repaired. It will come in the form of a credit appearing on your account.

[Livelife]

They have replied so they understand what needs to be done. They just don't get it right.

Shocking customer services at sky

[Mark39]

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@Livelife wrote:

They have replied so they understand what needs to be done. They just don't get it right.

Shocking customer services at sky

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Looks like you night have to make the effort to call, then.