bills

[Arthurhibbard]

i am trying to pay a bill online but its linking to an old account, even though you are emailed to the same email about the new set up?

[SKY1992bf]

@Arthurhibbard If you left Sky and are rejoining after more than 12 months away your old account would have been closed and a new one created

If you want to use the same email address as the old account you need to remove and replace it with a different address on the old account first

You can do this yourself via this link

https://www.sky.com/myaccount/my-details#M1014

Once done your free to create a new sky id using the same email address here

https://www.sky.com/help/articles/sky-id-start#M1014

[Mark39]

If you have a direct debit or monthly card payment set up (Sky's terms and conditions usually require you to), there's no need to make manual payments. unless Sky request you to.

[Arthurhibbard]

They are asking me saying it will effect my sky, they know my new address as they have sent me letters to that address 

[SKY1992bf]

@Arthurhibbard  Are you sure it's a genuine request from sky and not a scam