billing

[Turbonetuk]

Hello .what is going on with sky 

i pay my sky bill by direct debit every month 

have just recently got sky glass 

my bill said i am £54 in credit 

on the bill page it says that i paid £90 on the 15th june by credit card ( no i didnt )

also saying they tried to take £90 on the 21st june but it failed 

i dont pay my bill until the 28th of the month by direct debit 

what is going on !

they are also saying my account is restricted ( but its not )

totaly confuseed 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Update - spoken to @Turbonetuk, after a check we resolved their billing query 🙂