How can I downgrade my package online?

[edward99]

I am paying for things that I dont need use or want. Cant find where to get them removed and sky no help at all. Any ideas how I get this done please? Thanks

[GD1 · Accepted solution]

@edward99   You will need to call Sky or use the following link https://www.sky.com/help/articles/cancel-sky-tv#contact-leave

On the link provided (In the UK) it should include a Message Us option between 0900-1930.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.


If you don't see the Contact options on the link above make sure java script is enabled on your browser.

[Burrow71]

I have found this a very difficult process.  It is very easy to upgrade but protracted and complicated to un subscribe to a service.  This is wrong.  You should not have to have a lengthy phone call repeating information given via the automated service to un subscribe. 

[Mark39]

@Burrow71 I can only guess that it's because it's how Sky can suggest changes to your subscription that might mean you not cancelling or gives them the opportunity to make you an offer to stay. I agree that it would be easier to have an online option.

[PeteRG41]

Sky seem to use this as a way of negotiaging rather than allowing you to simply drop parts of your package.

When asked to cancel, they'll often offer you a new contract at a reduced price.  This of course ties you in for a few months longer but can save money.

It's a shame that the service representatives often claim to say "you're entitled to a discounted price if you renew", but never seem to pass on any savings if you don't say anything at all.