being hounded for payment

[bitiratehere]

I gave sky 30 days notice before my contract ended on the 6th of july, on the 6th i received confirmation that my broadband was cut off, that day i changed my provider, i had paid up to the 15th of july, i was paying a month in advance as i had payed double the first month, now they are saying i have to pay the 16th of july to the 14th of August, all my bills were direct debit never missed a payment yet they want an extra month at €60, my contract was 12 month not 13 month.

[caesarome]

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@bitiratehere wrote:

now they are saying i have to pay the 16th of july to the 14th of August,

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Although you have now left this is actually correct because even though you gave the required 31 days notice to leave this bill was created on 2nd July so when you were still a customer and billing continues as normal during your notice period so it does have to be paid but once it has the payment should then appear as a credit that can be refunded to you and if you want help can be arranged via here for you so post back when you see this credit.

[bitiratehere]

not happening, no way on gods green earth am i paying money to a company on the basis (which you just stated) that i will get it back, got in touch with ComReg about it, lets see what they think about paying a bill to a company you are not in contract with 60 euro 9 days after a contract ended that i paid 9 days more of. illegal practice END OF 🙂

[Daniel0210]

@bitiratehere 

The information from @caesarome is correct. Your bill was generated 14 days before the payment date (when you were still a customer) so therefore Sky will attempt to take it as normal. Refusing to pay it will cause you further problems going forward. This is normal practice and not unique to you. 

[bitiratehere]

What problems? if they wish to send a Writ in the small claims court i would happily go, it would be laughed at in court, paying a company money not owed lol i was a month in advance, the contract ended, they owe me 9 days

[RedDragon]

@bitiratehere I agree, I think it's disgusting the way SKY deal with refunds. Of course the longer they can hang onto the odd £50 here and the odd £100 there the more interest they're earning. I had similar recently where I had a credit on both my mobile and TV accounts. Thanks to the intervention of the superusers on this forum I was able to get both refunds back relatively quickly rather than having to wait the standard six weeks. Just be warned, if you cancel your direct debit they will tell you that they have to issue a cheque refund and who kows how long that could take! It's high time this insidious practice by SKY was stopped. I can't think of any other business where you have to pay in advance and certainly not when services have stopped. In this day and age I don't buy into their excuse of it being down to when a bill is generated. Heck, I cancelled with a water company, because I was moving home, they did a meter reading whilst I was on the phone, told me what my credit was and it was back in my account within 2 days. SKY could do this is they wanted to but they obviously don't. I will NEVER use them again. If you look through the forum this same topic comes up time and time again so it's time people started talking with their feet. 

[daveNOS]

@RedDragon Most providers use the same billing method where you end up paying past your leave date, if they didn't then they could end up out of pocket for any out of plan charges(such as calls or PPV purchases and rentals).

[RedDragon]

@daveNOS actually with the water company they were billing an estimated yearly figure divided into 12 monthly payments so yes, to an extent they were billing in advance. Sorry, I don't buy your defence of sky, in this day and age they should be able to press a button on your final day of service and generate a bill to that date. Yes, they may get people who renege on paying their final bill and in those cases they should follow the legal processes available to them to get their payment. What they should not do, and what imo their process suggests,  is to assume the everybody will default on their final bill and so demand advance payments

[RedDragon]

@daveNOS whilst I am very grateful to the Superusers who helped me to get speedy refunds I do find it very interesting that every superuser post I have read seems to toe SKY's party line so I'm not quite sure I believe the "we are not SKY employees" assertion. Just my opinion of course.

[daveNOS]

@RedDragon I wondered how long it would take for that coment to come out, just because we don't agree with you and have tried to explain why Sky(and many other providers) use the billing process where you pay beyond your leave date we must be employees and towing the company line...its ridiculous.

[RedDragon]

@daveNOS methinks thou doth protest too much. If it was this one thing I might be swayed but it's everything I've read on any of the discussions, irrespective of whether it's to do with billing or something else so I'll stick with my opinion

[GD1]

@RedDragon   Perhaps you need to read this??? https://helpforum.sky.com/t5/Superusers/bd-p/meetthesuperusers

Superusers are...

• Highly active members of the Community.
• Here to help others looking for advice.
• Creating a friendly environment for new members.
• Not employed by Sky.

Now after reading that do you still stick by your ridiculous notions?  I've enlarged the last line just in case you miss it 🙂

[Mark39]

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@RedDragon wrote:

@daveNOS whilst I am very grateful to the Superusers who helped me to get speedy refunds I do find it very interesting that every superuser post I have read seems to toe SKY's party line so I'm not quite sure I believe the "we are not SKY employees" assertion. Just my opinion of course.

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Hehehe, conspiracy theorist 😁😁😁

[RedDragon]

@GD1 and I'm still entitled to my own opinion despite what that says

[bitiratehere]

@@daveNOS you say most suppliers use this kind of Billing [lease name 2 at least that do this