been billed for equipment after returning them

[the+skiprat]

I had send my q box and mini box back but I have been billed for them. 

I have just now found the proof of postage from January..

im guessing the parcel has gone missing like the router I also sent back, but I can't find the proof of postage for that one. 

has anyone had this resolved 

[Daniel0210]

@the+skiprat 

Regarding the Sky Q equipment would you like your post escalating to Sky? 

[the+skiprat]

if this is possible yes please 

[Daniel0210]

@the+skiprat 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later. Mention the router as well when you're on. 

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.