I cancelled my Sky subscription completely and returned all equipment with effect from 11 June 2025. I understand that bills are generated 14 days before payment date, but I can't understand why Sky departments don't talk to each other! Sky took a direct debit of £65.20 from my account on 20 June, and my account shows the payment, shows no services, but does not show the payment as a credit. I spoke to Customer Services a few days after the payment had been taken and they confirmed the payment, and the cancellation and agreed a refund is due. In itially they told me I would have to wait until the next bill run on 20 July - why, when the payment has been incorrectly taken? After some discussion it was agreed this would be refunded yesterday, 7 July, and I reinstated my direct debit through my bank for this to be done, but guess what, no refund yet. I am 71, and on a pension, so have to watch how I spend my money. It may not be much to Sky, but it has an effect on me. I have spoken to Sky on a few occasions, but they are not easy to get in touch with. Can someone check if the refund has been made please, or if I am being made to wait.
