You will have to call Sky and get them to listen back on your original call. Firstly though have you checked your future bills to see if it's been reimbursed as a credit?!
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
Firstly though have you checked your future bills to see if it's been reimbursed as a credit?!
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
