Your system does not recognise my address

[Anonymous]

The address you have on your system is incorrect, I did say this at installation. We are now moving and have booked a house move but currently all the equipment will go to the wrong house 

[Mark39]

Just give Sky a call so that your address can be updated.

[Jaki72]

Hi we have the same issues, did you resolve your problem with sky...thanks

[Mark39]

@Jaki72 the only way to resolve this will be to pursue it through Sky. It's only Sky that can get your address put right in your Sky account.

[Jaki72]

Thanks for your reply, myself and my daughter have been on to sky around 10 times and still no further forward, I spoke with them today and she said their system doesn't recognise the address...we're not sure where to go from here...

[Daniel0210]

@Jaki72 

Is it a new build? Is it recognised by Royal Mail? 

[Jaki72]

No its quite a old property. Open reach have been out and sky have sent hub to that address and its on royal mail checker....now sky are saying its a mismatch address...it is a odd address as its a cottage in the grounds of a larger house...