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Discussion topic: You’ve took 2payments

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Avatar for CherubB1
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This message was authored by: CherubB1

Message posted on ‎13 Jul 2026 09:16 PM

You’ve took 2payments

I'm in credit with my bill and you have took another payment today for this months bill

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Avatar for Mark39
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This message was authored by: Mark39

Message posted on ‎13 Jul 2026 09:22 PM - last edited: ‎13 Jul 2026 09:23 PM

Re: You’ve took 2payments

Posted by a Superuser, not a Sky employee. Find out more

@CherubB1 we're not Sky here. It's a customer Community. 

 

This month's bill will have been created two weeks ago. Any credit in your account at that time (two weeks ago) would normally be used to reduce your bill.

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Avatar for caesarome
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Message posted on ‎13 Jul 2026 10:08 PM

Re: You’ve took 2payments

Posted by a Superuser, not a Sky employee. Find out more

@CherubB1 

If the credit was added to your account after the bill was created then it will not be used but it should be for next months bill.

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