You can’t see bills

[TonyT3]

I am new to Sky.

I am attempting to see my bills. Will I click on the sky.com/bill link that sky emailed me I get the follwoing message

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You can’t see bills

Only the Account Owner or Account Manager can see Sky bills.

• Make sure your Sky iD is linked to your Sky account
• Ask the Account Owner to give you friends or family access

See more info about Sky iD

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When I click on the following link and follow the instructions

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Sky iD is linked to your Sky account

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I am told that

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'We could'nt find a record matching the details you provided. Please check and try again'

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I have checked but still have the same issue.

I am not stuck. How can i solve this.

Thanks v much

[caesarome]

@TonyT3 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[J_ham]

Thanks @caesarome for escalating this. We’ve sent @TonyT3  an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.