Wrong address etc

[Johnvc711]

HI,

I moved home 10 years ago and when I log in I can only see the account that I closed where I used to live, even though it shows my updated phone number. I keep trying to 'unlink' that account but it comes up page unfound.

Please help so that I can access my new account online.

[caesarome]

@Johnvc711 

If you closed your previous account then you will need to setup a new ID to use to login to this new one.

If you want to use the same email address then you need to first remove it from the old account first so log into the old account here:

https://www.sky.com/myaccount/my-details

Then delete the email address by providing another one and logout of this account, this will then free it up to use when setting up your new Sky ID:

https://www.sky.com/help/diagnostics/sky-id/sky-id

[Johnvc711]

Thank you, but it won't let me change the email address

[caesarome]

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@Johnvc711 wrote:

 it won't let me change the email address

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What is happening when you try to ?

[Johnvc711]

Your email address cannot be updated. Please try again later

This comes up

[caesarome]

In that case you will need to call Sky for help.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home