A late bill

[Jade75]

Hi, im late with my internet bill i have been trying to get ik toych for the reason for this. I dont get paid till the 6th i wanted to tell you i can pay the £60 something pound i ow then as long as my internet doesnt get cut off.

[Daniel0210]

@Jade75 
This is the billing process which applies to us all…

▪️If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so DO NOT be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

▪️If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

If you are behind with Stream or Glass payments also see the information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[caesarome]

@Jade75 

We are customers here so you are not actually talking to Sky, with the internet you are given a little longer but you might find that if this bill is paid late then it will be suspended until you pay it in full and you might also need to pay the next one as well due to be paying more than 2 weeks late paying it.