8 phonecalls to sky and 4 web chats and I'm tearing my hair out. Paying for Netflix through sky but also being charged by Netflix. Sky tell me I need to speak to Netflix and Netflix tell me I need to speak to sky.
we've been a sky customer for 15 years and when they offered a package including Netflix we linked the accounts and all was fine for a long time. A few months ago I asked to remove the ultra hd package. The advisor did not mention that this would put my Netflix package to a basic one so on the same day I asked to have the ultra hd put back on. Since then we've been able to sign in to Netflix no issues but being charged twice. Seems sky have set me up an additional Netflix account which is linked to sky. We want to use our original Netflix account since our profiles and preferences are already set up. Can anyone advise. I've signed in and out on the sky box so many times.
