Unable to link Sky ID to account

[mdf+cork]

I ordered Sky Broadband on Sunday.

I created a new Sky ID but I am unable to link the new account to Sky ID as no account number was included in the confirmation email (although the confirmation email says my account number is above). 

I can't link the new account to the Sky ID by IBAN as I chose to pay by credit/debit card. I tried the last 6 digits of the card and it didn't work.

Sky, please assist.

[caesarome]

@mdf+cork 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[mdf+cork]

Thank you @caesarome 

[mdf+cork]

Still no response from Sky Team

[caesarome]

I have alerted them again for you. If they do not respond all you can do is to call Sky instead.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂

[Lisa-P1987]

Update - Spoken to mdf+cork, as the account is an ROI account, we are unable to assist immediately. Advised our ROI team are back in tomorrow as of 9am and provided the telephone number for ROI to call today. The customer is going to call in 🙂