Why is my bill so much

[Bradley35]

My bill I am confused to why it's so much 

[Daniel0210]

@Bradley35 
You haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

We can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[JimM1]

@Bradley35 Have a look at your account, you have access to all the billing, look at a previous, now and forecasted you should be able to work out why, it is all itemised! End off the 24month, all discount's get removed and full price gets applied so that is a possibilty!

[Bradley35]

This is my second month with sky it's says something to do with sky fibre 500 but it says it twice one says £28 the other says £14.75

[JimM1]

@Bradley35 Sky FF500 full package price is currently £46 rising to £49 on the 1st April 2026....

Do you also happen to have a sky Talk Landline package with them so as not to pay extra call cost's, think sky's has 3 such levels for that at varying cost's!

[Bradley35]

Ye but my bill was £23 as it's my second my with sky I'm a new customer 

[caesarome]

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@Bradley35 wrote:

This is my second month with sky it's says something to do with sky fibre 500 but it says it twice one says £28 the other says £14.75

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What dates does the £28 and £14.75 ones cover ?

What does your future bills show ?

[MightyQuinn]

Hi @Bradley35   Do you see -xx days against any items, this means previous billing period (catching up).