Why is charging me for paper statements if I got OFf on my account

[Natalia123]

Why is still charging me for paper statements 1.75£ if I got OFF on my account, how can I turn off this on the number I can't do it

[Mark39]

Best give them a call. You can find the number via the'need more help' link here: https://www.sky.com/help/home

[Chloe-W22]

Hey @Natalia123 ! Welcome to the Sky Community forum, where customers like you are on hand 24/7 (almost) to offer some fantastic advice and help on all things Sky-related. 

I will escalate your post to one of our Community Messaging advisers who can open a private conversation with you to get into your account and take a look. Keep an eye out for a chat bubble appearing on your screen 🙂

If you wish to know more about the Community Messaging Service you can click here.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Natalia123 an invite to chat.

[Greenfingers001]

We are still looking to help you @Natalia123 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Anonymous]

I got this issue as well. Have been sent a postal statement and charged for privledge even though I have always been on paperless.

[caesarome]

@Anonymous 

Have you checked that your settings are still set for paperless billing:

https://www.sky.com/manage/bill/

[Anonymous]

Yep - is selected

Paperless bills

View your bill anytime and protect the environment at no additional cost.

[caesarome]

@Anonymous 

Would you like the Sky Messaging team to contact you via here about this tomorrow ?

[Anonymous]

Yes that would be helpful

[caesarome]

@Anonymous 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Anonymous an invite to chat.