Why hasnt sky collected the multi screen equipment as I don't use it anymore

[CVander]

The engineer called more than two weeks ago, the multi room equipment is still sitting on the dining table, he assured me someone would contact me to collect it, I have no additional information on this. 

I also want to ensure I am not still paying for a service that has now been discontinued/disconnected.

Could you email me a telephone number so I can get this arranged.

[Daniel0210]

@CVander 

Sky do NOT collect mini boxes or any equipment. If you've successfully cancelled multiscreen (and it doesn't sound like you have) you should have had an email from Sky acknowledging the cancellation.

Sky should then send out returns packaging near the end of any cancellation period [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.